Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and apparel.
How should I care for my handcrafted Chan Luu jewelry?
To preserve the quality of your jewelry, avoid contact with water, perfumes, and lotions. Store your pieces in the provided pouch to prevent tarnishing and scratches.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and undamaged items within 30 days of the original purchase date. Please note that custom-made pieces and final sale items are non-returnable.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I have my Chan Luu jewelry repaired?
We offer repair services for items purchased through our website within one year of purchase. Please contact our customer service team with photos of the item to initiate a repair request.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options are available at checkout for faster delivery.
Are the stones used in your jewelry natural?
Yes, we pride ourselves on using high-quality semi-precious stones, organic pearls, and genuine leathers. Because our materials are natural, slight variations in color and shape may occur, making each piece unique.